GENERAL INFORMATION
HOW CAN I REACH MINI REBELS?
For questions about an order placed online, you can contact us at +32 (0)11 260 250 from Monday to Friday from 9am to 4pm or send us an email at customerservice@fastfashionpartners.com
For all other questions, you can contact the reception at +32 (0)11 260 250 from Monday to Friday from 9am to 12:30pm and from 1pm to 4:30pm or send us an email at customerservice@fastfashionpartners.com
You’re also welcome to leave us an Instagram comment with your question and we’ll get back to you as soon as we can.
HOW CAN I SUBSCRIBE TO YOUR NEWSLETTER?
Simply go to the bottom of this page where you can enter your email address right next “Subscribe to newsletter”.
PAYMENT
WHICH PAYMENT METHODS CAN I USE TO ORDER?
At the moment, you can pay with Paypal, Bancontact, Maestro, Mastrercard, Visa or American Express.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
To ensure that your payments are secure, we work with Stripe. The security system used by them is one of the most reliable and secure in the world. Mini Rebels does not have access to the confidential payment details of our customers, nor do we save these details.
SHIPPING
HOW MUCH DO I PAY FOR SHIPPING?
Free shipping for all orders over 50 €.
Orders under 50 €:
- Belgium: 6 €
- Netherlands: 8 €
- Germany: 10 €
- Other European Union countries: 20 €
WHEN WILL MY ORDER SHIP?
We usually ship orders in stock within 24 hrs of payment from Monday to Friday. At the very most it can take up to 4 business days.
WHAT SHIPPING METHODS DO YOU USE?
We use GLS shipping service.
WHERE DO YOU SHIP ORDERS?
We ship orders to all the European Union countries : Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
DO YOU SHIP INTERNATIONALLY?
For now, we only ship to the countries stated here above. We are working towards expansion to other countries. Please feel free to send us an email for more information at customerservice@fastfashionpartners.com
DO I GET A TRACKING NUMBER?
Yes, as soon as your order is processed and shipped we’ll send you a tracking number.
WHAT IF MY TRACKING NUMBER DOESN’T WORK?
Confirmation is sent when your order has been shipped, please allow up to 24 hours for this information to update. Contact us if you have more questions about your tracking number at customerservice@fastfashionpartners.com or by phone + 32 (0)11 260 250.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN & EXCHANGE POLICY?
We accept returns within 14 days of purchase. Please ensure that the items still have all original tags and labels attached to them and that they are unworn, unwashed and undamaged.
If you have any questions concerning your purchase, returns or exchanges then please contact us at shop@minirebels.com or by phone + 32 (0)11 260 250.
HOW DO I RETURN AN ITEM?
Please send your return to the following address:
FAST FASHION PARTNERS
RIJSSELSTRAAT 90
3585 PAAL BERINGEN
BELGIUM
Please ensure that all items still have the original tags and labels attached to them and that they are unworn, unwashed and undamaged. Don’t forget to fill in the return form.
WILL YOU REIMBURSE MY SHIPPING COSTS?
We’ll reimburse your shipping costs only if you’ve received the wrong item(s). In all other cases shipping will be at your expense. We recommend insuring your return package (or obtaining a tracking number of some sort). Please note that returns are out of our control until they’ve arrived at our warehouse.
HOW LONG DOES IT TAKE FOR A REFUND TO GO THROUGH?
We will process your return as soon as we receive it, please allow 3–10 days for your bank account to update.